Troubleshooting

Signing up

If you have created an account but not added a subscription you can finish your order here.

Logging in

If you are having problems logging in you may need to reset your password. To do this click the 'forgotton password' link on the sign in page or click here and enter your email address to send instructions to reset your password. Please make sure you check your spam folders if you do not receive this email within five minutes. 

Cancelling your subscription

Sorry to hear this. If you really want to cancel your subscription you can do so by clicking the cancel button on your profile page here when logged in. Your subscription will continue untill the calculated expiry date. 

Still need support?

If you are really stuck you can submit us a support ticket here.